Case Study: Cambia Health Solutions achieves clearer process understanding and stronger collaboration with Lucidchart

Cambia - Customer Case Study

Cambia Health Solutions, a large healthcare organization serving more than 70 million Americans, needed a better way to map and explain complex processes across teams, systems, and regulatory requirements. Scott McNamara and the operational excellence team turned to Lucidchart to create easy-to-understand process flows, because traditional swimlane diagrams were too hard for stakeholders to interpret and use.

Using Lucidchart’s metro map shape library, templates, and Microsoft Teams integration, Cambia built highly visual process maps that made workflows clearer, improved collaboration, and helped identify guardrails and opportunities to streamline or automate. The result was significantly higher adoption of process information, stronger transparency, and more innovation across the company, with maps even becoming desk placemats for stakeholders.

Cambia

Scott McNamara

Senior Operational Excellence Manager