Case Study: Bandwidth achieves cross-platform real-time collaboration and unified documentation with Lucidchart

Bandwidth - Customer Case Study

Bandwidth, a medium-sized communications PaaS that powers voice and messaging for customers like Google, Skype, and RingCentral, had relied on Visio but found it poorly suited to their needs. With a mixed Mac and PC workforce, limited real-time collaboration, and concerns about cost and deployment, the IT team needed a cross-platform, cloud-based diagramming solution.

They replaced Visio with Lucidchart, using Okta SSO for easy rollout, and now employees collaborate on workflows, software architecture, network diagrams, and internal processes in real time. The change delivered a lower-cost, browser-based tool that serves as a single source of truth, improves handoffs and support, and gives the company a common visual language for clearer communication and ongoing process optimization.

Bandwidth

Justin Hindman

IT Manager