Case Study: Aurora Cannabis achieves a single source of truth for process documentation with Lucidchart

Aurora - Customer Case Study

Aurora Cannabis, a mid‑sized pharmaceutical and cannabis company, needed to document core processes for every role and department to support rapid growth and diverse learning styles. Previously reliant on Visio, the team struggled with hard-to-share, hard-to-update diagrams and duplicated work across facilities, so they set a goal to create a single source of truth for process documentation.

By standardizing on Lucidchart, Aurora’s knowledge manager and business process analysts built BPMN 2.0 process maps (including complex swimlane diagrams), real‑time collaborative edits, and reusable templates that feed a central knowledge base. The result: faster turnaround on process requests, easier sharing and cross‑functional alignment, identification and elimination of duplicate work, fewer meetings, and a single up‑to‑date repository that improves onboarding and saves time and money.

Aurora

Jayson Chakkalakal

Business Process Analyst