Case Study: Appirio achieves seamless Visio/Gliffy import and global real-time collaboration with Lucidchart

Appirio - Customer Case Study

Appirio, a large cloud-focused B2B consulting firm that implements systems like Salesforce, Workday, and Google, relied heavily on process maps but ran into problems with Gliffy: its Visio import frequently corrupted client diagrams, forcing consultants to buy Visio licenses and perform manual fixes. With a globally distributed workforce, Appirio also needed reliable real-time collaboration and stronger centralized administration and security.

Appirio migrated to Lucidchart, which preserved existing Gliffy and Visio files, enabled interactive diagrams (hotspots and layers), and provided real-time collaboration plus Google and Slack integrations—driving adoption across project teams, HR, and Finance. Upgrading from Team to Enterprise added SAML/SCIM single sign-on, company-owned accounts, free view-only users, and a dedicated customer success manager, improving security, simplifying management, and accelerating project workflows.

Appirio

Aaron Barratt

Senior IT Specialist