Case Study: 2U achieves streamlined project implementation and cross-team collaboration with Lucidchart

2U - Customer Case Study

2U, a medium-sized tech company that partners with colleges and universities to deliver online degree programs, needed a better way to document and share processes for fast, accurate project rollouts. Kailey Roeder, who manages internal systems and Jira, found Google Docs inadequate for cohesive workflows and sought a user-friendly solution that could be stored and referenced directly within their project management tools.

Lucidchart provided drag-and-drop diagramming that was quick to learn and integrated with Jira, Confluence, Slack, and G Suite, allowing teams to embed live diagrams inside tickets and pages. The result: hours saved in diagram creation, wider cross-department adoption, clearer onboarding and compliance flows, and more consistent, correctly executed project implementations across the company.

2U

Kailey Roeder

IT HelpDesk Associate