Case Study: Western Union streamlines global product launches with Lucidchart

Western Union - Customer Case Study

Western Union, the global financial services company, needed a better way for go-to-market manager Alberto to document and manage process diagrams for product launches after Microsoft Visio was phased out. He was in the middle of building critical launch visuals when he was forced to switch to Lucidchart, creating an immediate need for a tool he could learn quickly and use across globally distributed teams.

Using Lucid Software’s Lucidchart, Alberto was able to recreate his diagrams faster than before, use swimlane and process diagrams to clarify roles and responsibilities, and collaborate through shared access and commenting instead of emailing files back and forth. Lucid Software helped Western Union streamline launch planning, improve communication, and speed up approvals from senior management, making product launches easier, faster, and more collaborative.

Western Union

Alberto

Manager