Case Study: Westfalen AG streamlines liquid gas inquiries with LoyJoy

Westfalen AG reduces liquid gas inquiry workload with LoyJoy

The customer, Westfalen AG, faced a challenge where its customers and prospects found it difficult to locate information and submit inquiries for its various liquid gas offers. To improve this process, they partnered with the vendor LoyJoy to implement an AI chat solution.

Using the LoyJoy platform, an AI Agent was deployed to interactively inform customers and directly capture their liquid gas inquiries. This solution proved more effective than a traditional form, resulting in inquiries being received directly without detours. The automation also provided a measurable impact by saving the service staff significant time when handling these inquiries.

Westfalen AG