Case Study: VR TeilhaberBank achieves faster knowledge access with LoyJoy AI intranet solutions

VR TeilhaberBank cuts search time from 30 minutes to seconds with LoyJoy

VR TeilhaberBank, a cooperative bank created from a merger, faced the challenge of efficiently consolidating and managing knowledge from its predecessor organizations. Their distributed knowledge sources and a rigid, earlier chatbot led to high search times for employees. They partnered with vendor LoyJoy to implement a generative AI solution on the LoyJoy platform to address these information retrieval difficulties.

The solution from LoyJoy was a modular AI assistant named "Mia," integrated directly into the bank's intranet. It featured three core functions: Mia GPT for generative tasks, Mia Search for semantic knowledge queries, and specialized Mia Assistants. The implementation demonstrably reduced search times from up to 30 minutes to just seconds, leading to significant calculated cost savings and efficiency gains. LoyJoy also ensured the solution was fully GDPR-compliant with hosting in the EU, meeting the bank's strict data protection requirements.

VR TeilhaberBank