Case Study: Volksbank Köln Bonn eG digitises customer service with LoyJoy's AI assistant Pit

Volksbank Köln Bonn boosts 24/7 service with LoyJoy

Volksbank Köln Bonn eG, a leading regional cooperative bank in Germany, faced the challenge of meeting growing customer demand for immediate digital support available around the clock. Their goal was to implement an innovative solution to automate standard processes, reduce the workload on service staff, and intuitively guide users to financial information. To address this, they partnered with vendor LoyJoy to implement their AI assistant, Pit.

LoyJoy's solution transformed the bank's digital service by deploying the AI assistant Pit to handle routine enquiries like card blocking and appointment requests in real time. This resulted in a measurable increase in the digital interaction rate, a significant reduction in the burden on customer service, and provided customers with direct solutions without waiting. The partnership with LoyJoy led to faster processing of service enquiries and an optimized user journey for the bank's clients.

Volksbank Köln Bonn eG