Case Study: Vaillant automates customer service with LoyJoy AI assistant

Vaillant automates service and resolves issues directly in chat with LoyJoy

Vaillant, a leading international provider of heating and ventilation systems, faced a challenge in meeting growing customer demand for immediate, precise answers to complex technical and service questions. Their traditional website navigation and static FAQs were insufficient. To address this, Vaillant partnered with vendor LoyJoy to implement an AI assistant powered by their platform.

LoyJoy's solution was an AI assistant that acts as a central knowledge hub, understanding natural language queries to provide precise answers from extensive data sources. It guides users through troubleshooting, offers step-by-step instructions for maintenance, and seamlessly redirects complex cases to human service. For Vaillant, this resulted in automated customer service, with many routine issues resolved directly in the chat, significantly reducing the workload on their support teams and boosting customer satisfaction.

Vaillant