Case Study: SCHOTT achieves faster technical support and qualified leads with LoyJoy’s AI assistant

SCHOTT speeds time-to-information with LoyJoy's AI assistant

SCHOTT, an international technology group, faced the challenge of providing immediate, precise technical support for its complex ZERODUR® glass-ceramic product. Engineers required specific data and documents but found traditional web navigation insufficient. Their goal was to automate this customer interface using Agentic AI to answer complex questions and capture project inquiries without additional internal resources.

Using the LoyJoy Agentic AI Platform, SCHOTT implemented a specialized AI assistant that acts as a digital technical expert. The solution provides immediate answers to complex questions, shares scientific references, links to documents, and captures structured project requests. This resulted in scalable customer service automation, faster response times, and high-quality lead generation for the sales team, creating an efficient division of labor between AI and human experts.

SCHOTT