Case Study: SCHOTT KIMAX achieves automated product search and dealer lookup with LoyJoy AI Agent

SCHOTT KIMAX automates product search and dealer lookup with LoyJoy

Schott Kimax, an international manufacturer of corrosion-resistant glass drainage systems, faced the challenge of guiding engineers and planners through its complex product portfolio. Customers found it time-consuming to identify the correct component numbers and local sales partners, which also burdened internal customer service with recurring inquiries. They implemented an AI agent from the vendor LoyJoy to automate these searches and achieve scalable customer service.

LoyJoy implemented a specialized AI assistant on its platform that combines structured dialogue with automated database queries. The solution handles real-time dealer localization by zip code, guided product number determination, and answers technical questions. This automation allows the AI agent to completely resolve standard inquiries, resulting in a reduced workload for internal teams and providing a future-proof digital customer interface.

Schott Kimax