Case Study: SCHOTT AG launches a global 10-language AI customer service chat with LoyJoy

Schott AG launches global AI chat in 10 languages within a few weeks with LoyJoy

Schott AG aimed to bolster its global customer service by incorporating a chat feature for FAQs and customer inquiries. To meet this challenge, the company partnered with vendor LoyJoy to implement a global AI chat service.

LoyJoy implemented a generative AI chat trained on Schott's documents to provide precise responses. The solution was available in 10 languages and was rolled out globally in just a few weeks. With the assistance of LoyJoy, Schott AG successfully launched the chat and plans to further expand its knowledge base.

Schott AG