Case Study: Paul Hartmann AG achieves 98% accurate AI wound care advice with LoyJoy

Paul Hartmann AG achieves 98% answer accuracy with LoyJoy

Paul Hartmann AG, a leading European healthcare company, faced the challenge of making its complex medical information on wound care more accessible and understandable to diverse target groups, from medical professionals to end consumers. They partnered with vendor LoyJoy to develop AI agents that could ensure 24/7 availability of expert knowledge while maintaining high quality standards in a regulated market.

LoyJoy implemented two specialized, multimodal AI agents: Eva for consumer product advice and Zoë for medical professionals. The solution achieved a 98% answer accuracy rate for technically demanding content, provided significant relief for the customer service team, and ensured GDPR-compliant data processing. This resulted in high user acceptance and positioned Paul Hartmann AG as a digital pioneer in healthcare.

Paul Hartmann AG