Case Study: Ottobock boosts conversions with LoyJoy's AI agents

Ottobock speeds navigation and lead qualification with LoyJoy AI agents

Ottobock, a world-leading medical technology company, faced the challenge of helping patients and healthcare professionals navigate its complex product and service portfolio. Several existing chatbots were too siloed, often failing to handle open-ended user questions. Ottobock partnered with LoyJoy to create a central, intelligently networked AI solution that could understand free-text queries and direct users to the appropriate service.

LoyJoy implemented a system of specialized AI agents that work together on its platform. A central assistant analyzes user queries and seamlessly routes them to the correct specialized agent for product advice or expert search. This solution provided faster navigation for users, seamless lead qualification for local partners, and direct access to experts, ultimately boosting conversions for Ottobock.

Ottobock