Case Study: Ottobock improves support speed and customer satisfaction with LoyJoy AI Agent

Ottobock improves specialist support response times with LoyJoy

Ottobock, a global leader in prosthetics and orthotics, needed to provide fast support to medical professionals with urgent product and technology questions. They partnered with vendor LoyJoy to develop an AI agent for professionals using the LoyJoy Platform.

LoyJoy implemented an AI agent embedded in the Ottobock website. This solution uses generative AI to provide immediate answers from the company's knowledge base, resolving queries directly in chat. As a result, Ottobock achieved increased customer satisfaction for its specialist staff and reduced the workload for its customer service team, allowing them to focus on more complex issues.

Ottobock