Case Study: Ottobock achieves faster prosthesis advice and better lead generation with LoyJoy

Ottobock improves personalized prosthesis advice with LoyJoy, boosting lead generation

ottobock, a leading company in medical technology, faced the challenge of helping users navigate the complex array of prosthetic fittings available after an amputation. Users needed a way to quickly find well-founded information and access personalized expert advice. To address this, ottobock partnered with vendor LoyJoy to develop a specialized chatbot.

LoyJoy implemented a chatbot that guides users step-by-step to the right prosthetic fitting, providing information and an expert search for personalized advice. The solution resulted in quick, personalized guidance that was very well received by users. It also directly promoted lead generation by connecting interested users with experts and improved overall usability with simple navigation.

Ottobock