Case Study: Montanhydraulik accelerates spare parts inquiries with LoyJoy AI Agent

Montanhydraulik speeds spare parts inquiries with LoyJoy for 24/7 service

Montanhydraulik GmbH, a developer and manufacturer of hydraulic cylinders and systems, faced challenges in its service department due to a high volume of manual coordination for spare parts inquiries. This led to delayed quote generation and unnecessary follow-up requests caused by incomplete customer information. The company partnered with vendor LoyJoy to implement a specialized AI agent on its platform to automate and structure this customer service process.

LoyJoy's AI agent solution guides customers through a structured digital dialogue to capture all necessary contact and technical details, including the ability to upload documents. This qualified data transfer eliminated tedious follow-ups and ensured service inquiries were complete from the start. The results for Montanhydraulik included significantly reduced follow-up inquiries, a 24/7 digital service channel, and the faster routing of qualified requests to experts, which accelerated the entire spare parts quoting process.

Montanhydraulik