Case Study: Fachhochschule des Mittelstands (FHM) delivers instant study advice with LoyJoy’s AI chatbot

Fachhochschule Des Mittelstands (fhm) answers study questions instantly with LoyJoy

The Fachhochschule des Mittelstands (fhm), a leading private university in Germany, faced the challenge of providing prospective students with immediate, interactive answers to questions about its study programs without overburdening its advisory team. To address this, they partnered with vendor LoyJoy to implement an AI-powered chatbot solution.

LoyJoy implemented an advisory AI Agent integrated with GPT technology to resolve common questions directly within a chat dialogue. This solution provided instant answers to students, significantly reduced the workload of the advisory team, and engaged GenZ prospects with a fast, digital format that met their communication expectations.

Fachhochschule Des Mittelstands (fhm)