Case Study: DIPLOMA University of Applied Sciences provides 24/7 study advice with LoyJoy

DIPLOMA University of Applied Sciences delivers 24/7 study advice with LoyJoy

Diploma University of Applied Sciences, a private German distance-learning university, faced the challenge of providing immediate and accurate study advice to prospective students who research outside of traditional office hours. To scale their advisory services and capture qualified leads, they partnered with the vendor LoyJoy to implement a generative AI-powered chatbot solution.

LoyJoy's solution, the DiploBot, provides 24/7 study advice by answering a wide range of questions in natural language and guiding users to deeper content. This resulted in the university achieving immediate answers for prospects, a higher conversion rate of website visitors into leads, and more time for the service team to focus on personal advice.

Diploma University of Applied Sciences