Case Study: Covestro achieves faster access to safety data sheets with LoyJoy

Covestro speeds safety data sheet access with LoyJoy, cutting manual search effort

Covestro, a DAX-listed company, faced a challenge where its specialist staff needed quick access to specific safety data sheets (SDS) for chemicals, a process that was time-consuming across different countries and languages. To address this, Covestro partnered with vendor LoyJoy to implement a conversational solution using their chatbot platform.

LoyJoy built a chatbot that guides staff through a simple dialogue to request their country and language, directing them straight to the correct safety data sheet. This solution from LoyJoy resulted in less manual effort, faster provision of information, higher customer satisfaction, and provided better insights into customer needs to further improve service quality.

Covestro