Case Study: Covestro improves customer and lead support with LoyJoy's AI chat Carli

Covestro launches 24/7 AI chat agent Carli with LoyJoy

Covestro, a leading global manufacturer of polymer materials, faced the challenge of providing immediate information to customers and leads without them having to piece it together themselves. To address this, they partnered with vendor LoyJoy to implement an AI-powered chat service.

Using the LoyJoy platform, Covestro deployed a generative AI agent named Carli. This solution allows users to get information on products and content or ask direct questions, guiding them to answers and connecting them with a human agent when needed. LoyJoy provided Covestro with a powerful service agent that offers 24/7 support and contributes to a new, interactive customer experience.

Covestro