Case Study: Congstar finds the right mobile tariff faster with LoyJoy's chatbot

Congstar improves tariff selection with LoyJoy's fast, simple chatbot

Congstar, a mobile phone provider, faced the challenge of helping customers easily find the mobile tariff that matched their individual requirements without having to work through numerous details themselves. They partnered with vendor LoyJoy to develop an interactive solution using the LoyJoy platform.

LoyJoy implemented a chatbot that asks users simple questions about their usage and needs before recommending a perfectly matching tariff. This solution provided a fast and simple way for users to find the right plan, which was very well received. It optimized the user experience, relieved service staff, and supported lead generation with direct links to tariff details.

Congstar