Case Study: congstar simplifies prepaid top-ups with LoyJoy chatbot

congstar boosts chatbot interactions to 54% with LoyJoy

The customer Congstar, a mobile provider from Telekom Deutschland, faced the challenge of simplifying the prepaid top-up process for its users. Their goal was to offer clear advice without overloading the customer service hotline. To address this, Congstar implemented a chatbot platform from the vendor LoyJoy.

Using the LoyJoy platform, Congstar's marketing team built a conversational "top-up quiz" without coding. This solution provided personalized recommendations to customers. The vendor LoyJoy helped achieve a 54% interaction rate, offering around-the-clock service and freeing the hotline for more complex cases.

Congstar