Case Study: Bernd Blindow Group achieves 24/7 educational advice and more leads with LoyJoy chatbot

Bernd Blindow Group delivers 24/7 educational advice across 17 locations with LoyJoy

The Bernd Blindow Group, a private educational institution with 17 locations in Germany, faced challenges in providing consistent, around-the-clock advice to prospective students. Their service team was burdened with recurring standard questions and they were missing enquiries that came in outside of office hours. To scale their advisory services and improve lead capture, they implemented a chatbot for educational advice from the vendor LoyJoy.

LoyJoy's solution was a chatbot that serves as a digital first point of contact, answering questions about programs and applications 24/7. It provides consistent information across all locations and seamlessly hands over qualified leads with marketing consent to the local advisory teams. As a result, the Bernd Blindow Group relieved its service team from standard questions and achieved GDPR-compliant lead capture directly within the chat dialogue.

Bernd Blindow Group