Case Study: Zendesk achieves 70% RFP efficiency gains with Loopio

Zendesk boosts RFP efficiency by 70% with Loopio

Zendesk, a provider of AI-driven customer service software, faced significant challenges with its legacy RFP response process. The manual system created bottlenecks, made content difficult to search, and could not scale to meet the growing volume of requests. These issues were exacerbated by the increasing use of AI across industries, leading the team to seek a new solution from vendor Loopio.

By implementing Loopio's platform, Zendesk automated and streamlined its RFP workflow. The solution included powerful search, collaboration tools, and enterprise-grade AI, which were integrated in just 12 days. As a result, Zendesk boosted its RFP response efficiency by up to 70%, automates 30% more content, and now supports over 400 RFPs annually without adding headcount. Loopio provided the scalable and innovative platform that transformed Zendesk's entire RFP operation.

Zendesk