Case Study: DocuSign achieves faster, higher-quality RFP responses with Loopio

DocuSign handles 200% more RFPs with Loopio

DocuSign, a global provider of e-signature solutions, faced a significant challenge in managing its rapid growth. As the company expanded, its manual process for responding to RFPs and security questionnaires using spreadsheets and large Word documents became inefficient and difficult to scale. This created obstacles for maintaining consistency and quality in their responses, which was critical for their customer perception and win rate. To address this, they turned to the vendor Loopio and its RFP management platform.

By implementing Loopio, DocuSign automated and standardized its proposal response process. The solution provided a centralized library of pre-approved content and tools for collaboration, dramatically improving efficiency. The results were substantial: DocuSign handled a 200% increase in RFP submissions more efficiently, finished security questionnaires in hours instead of days, and expanded its user base from 25 to 132 internal users globally. This allowed the team to maintain high-quality, consistent responses while scaling their operations to meet growing demand.

DocuSign