Case Study: Kulani Kinis streamlines global returns and boosts loyalty with Loop Returns

Kulani Kinis boosts revenue retention to 35.3% with Loop Returns

Kulani Kinis, a global swimwear brand, faced a significant challenge in scaling its manual, time-consuming returns process as it experienced rapid international growth. This highly manual system was causing operational bottlenecks, team burnout, and an inability to maintain a high-quality customer experience across different time zones. To solve this, the company turned to the vendor Loop Returns and implemented its automated returns platform built for Shopify.

By implementing Loop's solution, Kulani Kinis transformed its returns into a fully streamlined, self-service experience for its global customers. The use of features like Instant Exchange and Shop Now helped drive customer loyalty and generate upsell revenue, averaging $1.66 USD per return. The automation provided by Loop eliminated manual work, allowed the brand to scale without adding more CX staff, and provided valuable analytics to inform product improvements.

Kulani Kinis