Case Study: STARTEK achieves minimized downtime and revenue growth with Login VSI's Login PI

BPO Leader Drives Revenues with Digital Experience Monitoring

STARTEK, a global business process outsourcing leader, faced a critical challenge: minimizing system downtime across thousands of customer service agents and multiple locations to protect revenue, meet SLAs, and differentiate its service. To address the complexity of hundreds of client-managed applications and a lean internal IT team, STARTEK turned to Login VSI and its Login PI digital experience monitoring solution.

Login VSI’s Login PI deploys virtual users that simulate real end-user tasks—STARTEK created about 160 workloads that run every 10–15 minutes—to detect delays or outages early and provide actionable context. This continuous monitoring expedited mean time to recovery, reduced service-level outages, enabled STARTEK to spot client-app issues before client IT teams, and helped win new business (including a five-year contract), demonstrating measurable operational and commercial impact.

STARTEK

Jamie Vernon

VP of IT and infrastructure