Case Study: Vulcan ensures printer uptime and on-time payroll with LogicMonitor

Vulcan prevents hours- or days-long payroll printer delays with LogicMonitor

Vulcan, a privately held company, faced a challenge where its HR team's payroll printers would frequently go idle and stop processing print jobs. This caused significant delays in printing employee paychecks, as the only way to identify the problem was through manual physical checks. Vulcan's IT team used the extensibility of the LogicMonitor platform to find a solution.

LogicMonitor was used to monitor the printers and send alerts to the HR team when a device entered an idle state. The IT team then implemented an automated solution where the LogicMonitor collector would ping idle printers to wake them, eliminating the need for any physical intervention. This ensured printer uptime and guaranteed that Vulcan employees were paid on time.