Case Study: VPay achieves 97% fewer P1 issues and $10k+ daily savings with LogicMonitor

VPay Transforms Business Operations Just Eight Weeks After Deploying LogicMonitor

VPay is a B2B payments provider that issues one‑time use credit cards and processes more than 100,000 transactions daily for industries like healthcare, where HIPAA-compliant fax delivery is critical. The company relied on a legacy monitoring stack (Zabbix) and a 144‑line daily checklist that consumed four admins eight hours a day, left IT blind to network/server uptime, generated about 30 P1 incidents per month, and exposed VPay to costly postage failures when faxes failed.

VPay deployed LogicMonitor to monitor fax throughput first, then the full transaction flow, and finally democratized alerting by embedding remediation links in alerts. Within four weeks P1 incidents fell by half, after 60 days they were down to roughly one per week and within three months were nearly zero; the checklist and full‑time monitoring shifts were eliminated, daily savings exceeded $10k, monitoring was unified under a single pane of glass, and IT was able to focus on strategic projects while proactively notifying partners.

VPay

Shane Carden

Manager, Development Operations