Case Study: Verizon Digital Media Services achieves faster network issue resolution with LogicMonitor

Verizon Digital Media Services cuts false alerts by 90% with LogicMonitor

Verizon Digital Media Services, a leading global content delivery network (CDN), faced the challenge of operating its global platform at scale. They needed to deliver continuous monitoring, provide near-instant alerts for network degradation, maintain consistent performance, and validate customer SLAs. To meet these requirements, Verizon DMS implemented a solution from vendor LogicMonitor alongside Catchpoint Digital Experience Monitoring.

The solution provided by LogicMonitor delivered end-to-end visibility across Verizon DMS's global CDN infrastructure and services. This proactive observability approach resulted in a 4x faster problem identification, a 90% reduction in false alerts, and a 99% issue resolution success rate for the customer.

Verizon Digital Media Services