Case Study: VEM Sistemi saves 60% of time on routine tasks to better serve customers with LogicMonitor

VEM Sistemi - Customer Case Study

VEM Sistemi, a 250‑employee Italian managed service provider, faced growing complexity as its vendor and technology portfolio expanded. Engineers were spending large amounts of time on manual data collection and routine monitoring, constraining analysis, slowing reporting, hurting morale, and limiting the company’s ability to scale and serve more customers.

After deploying the LogicMonitor platform, VEM automated data collection, reporting, and deeper analytics, enabling engineers to focus on analysis and customer engagement. The solution cut routine task time by roughly 50–60%, improved turnaround on reporting and incident management, boosted employee morale, and allowed VEM to scale services and deliver higher‑quality customer support.

VEM Sistemi

Giovanni Toscani

Head of Managed Services