Case Study: RaySearch Americas, Inc achieves unified observability and 10-minute issue resolution with LogicMonitor (LM Envision)

Unified observability helps RaySearch advance pioneering cancer treatment software

RaySearch Americas, a Swedish medical technology company that develops pioneering cancer‑treatment software and supports thousands of clinics worldwide, was facing growing operational strain as it scaled. IT troubleshooting consumed 50–60% of engineering time and made it difficult to perform upgrades or ensure a smooth user experience; the team needed unified observability, faster root‑cause analysis, and shorter resolution times.

RaySearch implemented LogicMonitor’s LM Envision to provide a single‑pane view of servers, workstations and network devices (including LM Logs) without installing agents on every device. The unified platform exposed anomalies standard tools missed, cut time‑to‑resolution from up to three hours to about ten minutes, eliminated most troubleshooting overhead, and freed the team to focus on proactive maintenance and new initiatives.

RaySearch Americas, Inc

John Burriss

Senior IT Solutions Engineer