Case Study: Synoptek (MSP) achieves 80% cost reduction, 60% fewer alerts, and onboarding in seconds with LogicMonitor

Synoptek Reduces Costs by 80% and Alerts by 60% With LogicMonitor

Synoptek, a 736‑employee global managed services provider, faced tool sprawl and duplicate licensing after rapid growth and acquisitions. The company needed a single, SaaS-based monitoring platform to simplify operations, cut costs, and support consistent monitoring across a diverse client base.

Synoptek selected LogicMonitor for its agentless architecture and out‑of‑the‑box LogicModules, enabling rapid rollout and automated onboarding via PSA integrations. The platform now monitors thousands of devices, reduced total cost of ownership by 80%, cut client onboarding from 30 minutes to seconds, and lowered alerts by roughly 50–60%, while improving ticketing, reporting, and problem management.

Synoptek

Mike Hashemi

Systems Integration Engineer