Case Study: Sogeti achieves 90% faster customer monitoring onboarding and improved digital agility with LogicMonitor

Sogeti Improves Digital Agility and Reduces Customer Monitoring Onboarding Time by 90%

Sogeti, a global Managed Service Provider within the Capgemini Group, faced fragmented monitoring across customers using tools like Nagios, SCOM, CloudWatch, Azure Monitor, GCP and synthetic website checks. The lack of standardization and multiple toolsets created a maintenance and cost burden and made it impractical for their global team to deliver consistent, efficient monitoring.

Sogeti implemented the LogicMonitor observability platform to centralize multi‑cloud visibility and automate monitoring. The platform cut customer onboarding time from weeks to hours (a 90% reduction), eliminated the need for a dedicated monitoring engineer by enabling operations staff to handle monitoring, and automated ServiceNow incident creation to assign incidents in seconds—improving scalability, visibility, and MTTR for customers.

Sogeti

Wietse Jongsma

Serviceline Architect