Case Study: Serenova gains real-time hybrid cloud visibility with LogicMonitor

Serenova unifies 3,000 devices and 7,000 cloud resources with LogicMonitor

Serenova, a provider of a cloud contact center as-a-service solution, faced challenges in managing its complex hybrid infrastructure across six global data centers. Using multiple hand-built, open-source tools like Nagios and Grafana, their team lacked proactive alerting and consolidated visibility, often having to manually click through various documents and pages to diagnose issues. They needed an enterprise-class, scalable monitoring solution to keep up with their growth.

They implemented the LogicMonitor platform, which provided complete visibility across their entire hybrid infrastructure, including voice traffic, applications, and AWS services. This solution delivered proactive monitoring and alerts, helping Serenova prevent a major outage and dramatically increase visibility. The platform's reporting capabilities reduced alert fatigue and provided valuable historical data to track performance impacts from architectural changes. Serenova also plans to deploy LogicMonitor Service Insight for even more application-focused monitoring and executive dashboards.

Serenova