Case Study: Serenova achieves consolidated, proactive hybrid‑cloud monitoring and fewer outages with LogicMonitor

Serenova Powers Contact Center- as-a-Service with Deeper Monitoring and Insight

Serenova is a cloud contact center-as-a-service provider running a hybrid infrastructure across six global data centers with roughly 3,000 devices and 7,000 cloud resources. As the company scaled from a homegrown solution to an enterprise offering, its IT team struggled with fragmented monitoring across six-plus tools, limited proactive alerting, and poor visibility into performance—creating risk of outages and alert fatigue.

Serenova implemented the LogicMonitor Monitoring Platform to consolidate monitoring, integrate custom tools, and build tailored dashboards for both IT and executives. The unified solution delivered real-time visibility and proactive alerts that helped prevent a major firewall-related outage, reduced alert fatigue through cross-departmental reporting and historical analysis, and paved the way for further application-focused monitoring with LogicMonitor Service Insight.

Serenova

Kelli Bonin

NOC Manager