Case Study: Retune achieves a reduction in customer onboarding time from 80 hours to 1 hour with LogicMonitor

Retune Reduces Customer Onboarding Time From 80 Hours to 1 Hour With LogicMonitor

Retune is a Swedish managed service provider (70 employees) that helps customers move to cloud-first, low on‑premise IT environments. Their legacy monitoring tool wasn’t built for MSPs, required eight servers, generated too many alerts, was hard to integrate, and couldn’t scale—meaning onboarding new customers took 40–80 hours and operational control was limited.

Retune replaced it with LogicMonitor’s cloud-based, agentless single‑pane‑of‑glass platform, automating deployments, invoicing and reporting via API and Power BI. The change cut onboarding to about 1 hour (deployments can take ~20 minutes), reduced maintenance by ~90% and administration time by ~70%, improved margins and go‑to‑market speed, and reduced service disruptions using LogicMonitor’s anomaly‑detection AIOps.

Retune

Nicklas Karlsson

Concept and Service Developer