Case Study: Retune reduces customer onboarding time from 80 hours to 1 hour with LogicMonitor

Retune cuts customer onboarding time from 80 hours to 1 hour with LogicMonitor

Retune, a leading Swedish IT company and managed service provider, faced significant challenges with its previous monitoring tool, which was not suitable for MSPs, difficult to integrate, and unable to scale. The system was unreliable and required eight servers, making customer onboarding a slow process that generated too many alerts. They selected the LogicMonitor platform for a more scalable, cloud-based solution.

By implementing LogicMonitor, Retune automated its workflows, reducing administration time by over 70% and eliminating 90% of maintenance. The most impactful result was slashing new customer onboarding time from 80 hours to just 1 hour. Using LogicMonitor's anomaly detection and API, Retune also achieved 100% automated invoicing and gained a significant competitive advantage through improved efficiency and proactive service.

Retune