Case Study: Qualtrics achieves under-five-minute incident discovery with LogicMonitor Catchpoint

Qualtrics reduces incident discovery to under five minutes with LogicMonitor

Qualtrics, a leading experience management SaaS provider, faced a challenge with slow incident detection and extended recovery times across its complex global infrastructure. Their team needed to quickly understand customer experience issues that originated across multiple regions, data centers, and third-party providers. To address this, they implemented the Catchpoint solution from LogicMonitor to gain independent internet observability and replicate real user journeys from around the world.

By deploying LogicMonitor's Catchpoint for global synthetic monitoring and custom alerts, Qualtrics dramatically improved its incident response. The solution provided the visibility needed to reduce their mean time to repair by 95% and slash incident discovery time to under five minutes. These results, achieved through LogicMonitor, enabled Qualtrics to improve global application performance, lower latency, and ensure reliable digital experiences for its customers worldwide.

Qualtrics