Case Study: NTT Communications achieves improved network insight and faster customer onboarding with LogicMonitor

NTT Enhances Network Insight by Integrating LogicMonitor with ServiceNow CMDB

NTT Com Managed Services, a Barcelona-based global telecommunications provider, needed granular, up-to-date configuration data to support wide-ranging on‑premises and cloud environments. Its previous monitoring only offered one-way integration with the ServiceNow CMDB, requiring manual CI specification and limiting visibility, agility, and the ability to manage infrastructure proactively.

NTT migrated to LogicMonitor, which provides automated discovery and bi‑directional integration with ServiceNow so discovered components are pushed back to enrich the CMDB and APIs automate onboarding. The result: faster customer onboarding, reduced engineering effort, improved operational efficiency and network insight, more proactive infrastructure management, and fewer compliance issues thanks to SaaS collectors.

NTT Communications

Oscar Garcia

Chief Operating Officer, Managed Services