Case Study: mindSHIFT achieves greater IT visibility and availability with LogicMonitor

mindSHIFT improves visibility for 155,000 users with LogicMonitor

MindShift, a major managed service provider, faced the challenge of maintaining an accurate and up-to-date configuration management database (CMDB) in ServiceNow for its vast infrastructure. They needed a solution to integrate IT service management with the CMDB to enhance device discovery, security monitoring, and incident routing.

LogicMonitor provided a solution with its comprehensive monitoring platform and its certified integration for ServiceNow. This enabled bi-directional data synchronization, automatically updating the CMDB with discovered devices and metadata. The result was highly accurate, trusted data, which allowed MindShift's IT team to solve problems more quickly and focus on higher-level strategic initiatives instead of manual data reconciliation.

MindShift