Case Study: Lucy Group prevents outages and gains unified global monitoring with LogicMonitor

Lucy Group Prevents Outages Through Centralized Global Monitoring via LogicMonitor

Lucy Group is a 200‑year‑old, diversified international business with about 1,400 employees operating across 10 regions and 60+ countries. As the company scaled its global IT and networking infrastructure, fragmented, locally managed monitoring left no single view of operations, making it difficult to bridge technical and service delivery teams and increasing the risk of costly outages.

Lucy Group implemented the SaaS-based LogicMonitor platform to centralize monitoring with a single pane of glass and customizable dashboards. Within two months they were monitoring 20 services, set up escalation chains and proactive alerts, and now resolve or prevent issues before they impact users — reducing escalations, improving business continuity and IT efficiency, and enabling future integrations like ServiceNow CMDB for a unified source of truth.

Lucy Group

Jamie McCready

Project and Systems Engineer