Case Study: Loyola University Maryland reduces MTTR and boosts network visibility with LogicMonitor

Loyola University Maryland - Customer Case Study

Loyola University Maryland’s Network Services supports an increasingly distributed IT infrastructure across multiple campuses serving 4,585 students, faculty, and staff. As the environment grew, the team struggled to maintain visibility into device configurations—unnoticed or untracked changes lengthened mean time to resolution (MTTR) and could cause ripple effects that disrupted campus services.

By deploying LM Config across switches and routers, Loyola now receives real-time alerts, side-by-side diffs of changes, and tools to acknowledge, track, and restore configurations, all integrated with existing monitoring. The solution centralized configuration management, improved compliance and transparency, and scaled with the network—resulting in faster identification and remediation of issues and reduced MTTR.

Loyola University Maryland

Michael Dieter

Senior Systems Engineer