Case Study: Topgolf achieves sub-2-minute MTTR and seamless player experiences with LogicMonitor

LogicMonitor helps Topgolf players hit 50 billion balls by 2025 by providing exceptional experience

Topgolf is a global leader in tech‑driven golf entertainment with 100+ outdoor venues that rely on Toptracer bays, RFID‑enabled balls, POS and AV systems, and a mobile app to deliver a seamless player experience. Rapid expansion and a fragmented monitoring stack created visibility gaps, slow mean time to resolution (MTTR), and reactive incident response that risked player frustration and lost revenue.

By standardizing on LogicMonitor’s LM Envision, Topgolf gained a single pane of glass with agentless collectors, customizable dashboards, and real‑time alerts that enabled proactive detection and automated rollouts for new venues. The result: consolidation of 10 monitoring tools into one platform, MTTR for critical issues cut from 15 minutes to under 2 minutes, reduced downtime, improved operational efficiency, and smoother expansion while preserving the player experience.

TopGolf

Mike Zvolanek

Director of Global Infrastructure