Case Study: Logicalis accelerates customer onboarding with LogicMonitor

Logicalis cuts onboarding from one month to one week with LogicMonitor

Logicalis, a global managed service provider (MSP), faced a lengthy and inconsistent customer onboarding process that took up to a month. This manual process relied heavily on senior engineers for configuration and created gaps in monitoring, delaying time to value for their customers. To address this challenge, they turned to the LogicMonitor platform.

By implementing LogicMonitor's active discovery function, Logicalis automated the deployment and application of data sources. This solution eliminated manual work for their level 1 engineers and leveraged out-of-the-box thresholds. The result was a dramatically more efficient process, reducing a large customer's onboarding time from an expected month and a half to just one week, significantly increasing their quality of delivery.

Logicalis