Case Study: MindShift achieves greater IT agility and availability with LogicMonitor

Leading Service Provider mindSHIFT Increases Agility and Availability of IT Services

mindSHIFT, a 200-employee IT service provider managing tens of thousands of devices for customers and internal users, needed timely, accurate visibility across complex on‑premises and customer environments. The team relied on ServiceNow as a single system of record but lacked automated discovery and reliable synchronization between monitoring and the CMDB, making incident routing, security tracking, and device management slow and labor intensive.

mindSHIFT implemented LogicMonitor’s monitoring platform with certified ServiceNow integration to enable automated discovery, bi‑directional data synchronization, and customizable data mapping. The result: a consistently accurate CMDB, faster identification and resolution of issues, reduced manual work so engineers can focus on strategic tasks, and a readily extensible solution for future public cloud monitoring.

MindShift

Tom Kraus

Director of Cloud Services