Case Study: iVision reduces outage resolution time and maintains configuration compliance with LogicMonitor (LM Config)

iVision - Customer Case Study

iVision, a managed IT services provider based in Atlanta, GA, manages distributed, co‑managed infrastructures for enterprise customers. They faced frequent performance‑impacting events caused by configuration changes and relied on a mix of vendor‑specific and third‑party tools that lacked centralized visibility, making root‑cause analysis slow and disruptive.

By adopting LM Config (integrated with LogicMonitor), iVision gained agentless, SaaS‑based visibility into configuration changes, with real‑time alerts that let them quickly investigate and restore devices to iVision standards. The solution reduced the time spent tracking and fixing configuration‑related outages (previously adding about 1–2 hours per incident), improved compliance with best practices, and fit their need for flexible, cloud‑based configuration management.

iVision

Tom Lasswell

Lead Architect