Case Study: iSeatz improves uptime and customer experience with LogicMonitor

iSeatz improves uptime and SLA compliance with LogicMonitor

iSeatz, a provider of digital commerce and loyalty tech solutions, faced the challenge of identifying the origin of performance issues affecting its customer experience platform. These issues could originate from iSeatz, a brand partner, or a third-party supplier, and the company lacked the deep visibility needed to quickly investigate problems. To protect the trust of its global brand clients, iSeatz turned to LogicMonitor and implemented its Internet Performance Monitoring and Real User Monitoring products.

By deploying LogicMonitor's solution, iSeatz gained the ability to test performance from nodes located near its customers and use synthetic monitoring to investigate issues with more granularity. The implementation provided a clearer path from identifying an issue to taking action. As a result, iSeatz reported improved system uptime, easier service level agreement compliance, and better support for its client brands.

iSeatz